- Travel eSIM
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What is an eSIM?An eSIM is a built-in SIM card found in eSIM-capable devices that makes staying connected easier and more convenient. With an eSIM, you can download data packs directly to your phone, so you don't have to worry about finding or losing a physical SIM card.
Important: eSIMs only work on devices that are both eSIM-compatible and network unlocked.
To check if your device is compatible with eSIMs, you can either look at our list of eSIM-compatible devices or check your device’s settings.
If your device supports eSIMs, simply get a Travel eSIM to unlock its full potential. Once your eSIM is installed, you can easily top it up whenever you're running low on data. -
What is a Travel eSIM?A Travel eSIM is a data-only pack that gives you a set amount of data to use within a specific time frame. It’s designed for easy use on your eSIM compatible device. Please note that, for the moment, Travel eSIMs don't come with a phone number and don't support voice calls or SMS.
The best part? If you’re running low on data, you can easily top up your Travel eSIM to stay connected. -
When can I install my eSIM?To determine the appropriate timing for eSIM installation, it is essential to have knowledge of the activation policy.
For most eSIMs, activation occurs only at the destination when they establish a connection with a supported network or any of the supported networks. However, there are also eSIMs that activate immediately upon installation, regardless of the location.
How can I determine the activation timing of my eSIM? You need to review the activation policy specific to your eSIM.
Before making a purchase:
1. Conduct a search for the country where you intend to purchase an eSIM.
2. Choose your preferred eSIM.
3. Verify the Additional Information provided.
4. Click on "More details" to locate the Activation Policy.
The activation policy can be described as follows:
1. "The validity period starts when the eSIM connects to any supported network(s)": This means that you can install the eSIM before your travel without activating it. Upon reaching your destination, you can activate the eSIM by turning on your eSIM line, as long as you have completed the setup as advised on your eSIM installation page.
2. "The validity period starts at the installation": This implies that your eSIM will activate instantly upon installation, and therefore, the validity period will commence even if you have not yet arrived at your destination. -
How can I install the Travel eSIM on my iOS device?Step 1/2 - Install your Travel eSIM
To install with QR Code (*recommended):
1. Open your phone's camera and scan your QR code
2. Add a custom label for your new eSIM plan, for e.g. "Country Name - Data"
3. Follow the on-screen instructions to complete the eSIM installation process.
4. Once the eSIM is successfully installed, choose it as your default line for Cellular Data.
5. Do not turn on "Allow Cellular Data Switching" to prevent charges on your other line.
To manually install, without a QR code (*alternative):
1. Go to Settings → Cellular/Mobile Data → Add eSIM or Set up Cellular/Mobile Service
2. Select "Use QR Code" for the "Enter Details Manually" to become available
3. Enter the SM-DP+ Address and Activation Code displayed on Dashboard in your account and then resume with Steps 2-5 from above.
Step 2/2 - Start using your data
Do not forget to update your mobile data settings:
1. Go to Cellular/Mobile Data, then select your Travel eSIM → Enable the “Turn On This Line” toggle, go back to "Mobile data" and select your new Travel eSIM data plan
2. Tap “Network Selection”, disable the “Automatic” toggle → select the supported network if your eSIM has connected to the wrong network.
3. Enable the “Data Roaming” toggle for your new eSIM plan.
If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct:
Under your new eSIM → Mobile Data Network → find "APN" and use the APN displayed in you online accound, under the "Activity" tab. -
How can I install the Travel eSIM on my Android device?Step 1/2 - Install your Travel eSIM
To install with QR Code (*recommended):
1. Go to Settings → Network & internet, then tap “(+)” next to the SIMs/Mobile network section
2. Tap “Download a SIM instead?”, then tap “Next”
3. Tap “Use a different network” if you need to confirm your network
4. Scan the QR code available in your online account, then tap “Download/Activate”
5. Tap “Settings/Done” when you see the Download Finished screen.
To manually install, without a QR code (*alternative):
1. Follow Step 1-3 from above and at step 4 → Tap “Need help?”, then tap “Enter it manually”.
2. Enter your SM-DP+ Address and Activation Code available in your online account → tap “Continue”, then tap “Download/Activate”.
Step 2/2 - Start using your data
Do not forget to update your mobile data settings:
1. Go to “SIMs”, then select your Travel eSIM → Enable the “Use SIM" toggle, then tap "Yes".
2. Enable the “Mobile data” toggle.
3. Enable the “Roaming” toggle, then tap “OK”.
If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct:
Tap Access Point Names, then tap “(+) → Enter the APN available in your online account, under the "Activity" tab.
Tap the three dots on the right top of the screen, tap Save. -
When does my eSIM data package expire?Your Travel eSIM data package expires based on how long it's valid or when you use up all the data, whichever comes first.
The validity period starts as soon as your eSIM is activated. This usually happens when you connect to a network at your destination, but some eSIMs may activate as soon as they’re installed. You can find each eSIM’s activation policy under the 'More details' section.
If you’re running low on data, don’t worry—you can always top up your Travel eSIM to stay connected. -
Is there an eSIM for my desired country?We most likely offer the eSIM you need! Our Travel eSIM provides coverage in 200+ countries and regions. Simply visit our Travel eSIM page and enter your desired country to view the available eSIM plans.
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How can I save my Travel eSIM instructions for later?If you wish to postpone the set-up process, make sure to keep the email containing the instructions for updating your data settings. Please note that the Travel eSIM can only be installed once, and removing it from your device will render it unusable. In such a case, you will need to purchase a new eSIM.
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How do I change my APN settings?The 'Access Point Name' (APN) on your device may need customization to enable data access with specific Travel eSIMs. If your eSIM requires APN settings, you can locate the necessary details on the eSIM installation page.
For iOS, go to Cellular/Mobile Data, then select your Travel eSIM → Mobile Data Network → find "APN" and use the APN displayed in your online account.
For Android, go to “Mobile Network” (or search for "Access Point"), tap "Access Point Names", then tap “(+) → Enter the APN available and use the APN displayed in your online account. -
When does the validity period of my data pack start?Usually, the validity period of the Travel eSIM begins upon connecting to a supported network. However, some eSIMs may also activate upon installation, regardless of your location. For more information, please refer to the "Activation policy" details available under "More details" on the purchase page.
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I can’t scan my QR CodeIf you're unable to scan the QR code provided, you have the option to manually install the eSIM by entering the installation details found in your account under the "Activity" tab.
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How do I know if my phone is compatible?You will have to check if your device is eSIM compatible and unlocked for network usage. Device compatibility may vary depending on the carrier and country of origin, so you should refer to the list of eSIM compatible devices provided here.
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Can I use tethering (Personal Hotspot)?Sure, you have the option to use your personal hotspot in conjunction with your eSIM, if both your device and the network support this feature.
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Can I reinstall an eSIM?Travel eSIMs generally can’t be reinstalled once removed. To avoid any issues, we recommend keeping any eSIMs you still plan to use.
If you remove an eSIM from your device, you might have trouble downloading it again. In that case, you would need to buy and activate a new eSIM to connect to mobile networks at your destination.
Instead of removing your Travel eSIM, consider temporarily disabling it when not in use. Just remember, the validity period continues to run even if your eSIM is disabled.
If you’re running low on data, you can easily top up your existing eSIM to stay connected, so there’s no need to remove it. -
Why have I received the “This code is no longer valid” error message?This error message occurs when attempting to add an eSIM that has been added previously, or when the QR code was only partially scanned due to a weak connection.
Please be aware that if the eSIM has been removed and you try to reinstall it, it will not work.
If you are installing the eSIM for the first time, this error message may arise due to a weak connection, enabled VPN, or an excessive number of eSIMs installed on the device. -
What do I do if my device is network locked?eSIM installation is restricted to devices that are both compatible with eSIMs and have been network unlocked. Please reach out to your mobile carrier to unlock your device.
Furthermore, if your device has recently been unlocked, your carrier might have temporarily disabled eSIM support as a security measure. Please get in touch with your mobile carrier to unlock your device or bypass the security settings. -
I’m receiving the ‘Cellular Plans From This Carrier Cannot be Added’ error message. What now?This error may be displayed if you attempt to install an eSIM on a device that is locked to a specific network.
To determine if your device is locked, please follow these instructions:
1. Go to Settings > General > About.
2. Look for the option labeled "Carrier Lock".
3. If you see the message "No SIM restrictions", your device is not locked. If you do not see this message, please reach out to your carrier to request unlocking your device.
If your device has recently been unlocked, your carrier might have temporarily disabled eSIM support as a security measure.
Please get in touch with your mobile carrier to unlock your device or bypass the security settings. -
I’m receiving the ‘Unable to Complete Cellular Plan Change’ error message. What now?The "Unable to Complete Cellular Plan Change" error message is related to an installation failure which can be caused by different factors:
1. Too many eSIMs are installed on the device. eSIM compatible devices allow you to install multiple eSIMs, but depending on the device model, the number of eSIMs you can have active simultaneously may vary.
2. Cellular/Mobile data is disabled in the device’s settings
3. Trying to install an eSIM that was already installed: most eSIMs can only be installed once.
4. Poor connection when trying to install the eSIM. This commonly happens when using the ship’s Wi-Fi or public Wi-Fi. -
Can I top up my eSIM?Yes, you can top up your Travel eSIM if it’s rechargeable. For new Travel eSIMs, you can check if the eSIM is rechargeable under the 'More Details' tab on the purchase page. For existing Travel eSIMs, simply check the top-up option in My Account. If no top-up options are available, it means the eSIM isn’t rechargeable, or there may have been a change with the network carrier. In that case, you’ll need to purchase a new eSIM.
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Can I reuse the same Travel eSIM?Yes, if you plan to use the same Travel eSIM again, there's no need to delete it — just keep it installed and turn it OFF under Cellular Data Plans when you're not using it.
You can top up your Travel eSIM, if it's rechargeable. This info is available in your online account: My Account - Travel eSIM section, or for new Travel eSIMs, under the "More Details" tab on the purchase page.
Please note that your eSIM and data packages can only be used in the supported countries. -
How can I remove an eSIM from My Account?Once the validity of your Travel eSIM has expired, a delete option will appear in the eSIM section of your account. Please note that this option will only remove the eSIM from your account, and not your phone.
Travel eSIMs can’t be reinstalled once deleted. To avoid any issues, we recommend keeping any eSIMs you still plan to use. - Payment
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Where can I find my invoice?Log into your online account, and go to the "Activity" tab. Next, tap on "Orders" and look for the order you're interested in. On the same line, tap on "View" to check your invoice details.
If you need to check older transactions, please hit "More" below your list of orders to have the whole list displayed. -
Do you have Terms and Conditions?Yes, our products are subject to certain Terms and Conditions. Once you've made a purchase, it means you have agreed to them.
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What is 3D-Secure?3-D Secure is a global e-commerce solution that enables cardholders to authenticate themselves to their card issuer through the use of a unique personal code/password. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. This solution addresses current consumer concerns about the security of online shopping and the high rate of e-commerce fraud and it is designed to take online shopping security and consumer confidence to a new level.
For VISA customers the security check will appear under the name "Verified by VISA". For MASTERCARD customers the security check will appear under the name "MasterCard SecureCode". -
Why have I been asked to enter a password when making a purchase?This is a 3D-Secure security check directly from your bank/card issuer. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. If the bank/issuer is asking you to enroll for 3D secure or enter a password for 3D-Secure and you want to skip this, then you must get in touch with the bank directly.
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What credit/debit cards do you accept?We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa or Visa Electron. You can also use your PayPal account for finalizing an order.
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Can I buy your products using a debit card?You can purchase any of our products by using both credit and debit cards. We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa or Visa Electron. You can also use your PayPal account with us.
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Is your website secure? Can I place orders with my card safely?Yes, our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases, and never release this information to third parties.
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What's my billing address?Your billing address is the address your card was issued to. Please use this as your billing address for orders on the website. We will not send anything by mail to this address.
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Can I ask for my money back?We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.
- Account & Payments
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What forms of payment do you accept?The payment can be made with any of these credit/debit cards: American Express, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa, Visa Electron and, of course, with PayPal.
- How to Buy
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Why was my payment declined?Declines can happen for a variety of reasons, the most common of which are: insufficient funds, incorrect card information, expired or canceled card, and the impossibility of making online payments with that specific card. In some rare cases there may be a communication error or a technical problem, so we recommend that you try again later. If your payment still doesn't go through, please contact your bank for more information.
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How can I change the card saved in my account for a recurring payment?In order to change the card saved in your account for a recurring payment, you need to:
- Save a new card the My Information section of your account (Payment Methods >> Add a new card);
- Choose the product for which you want to replace the card in the Subscription Payment Options section and select the new card from the dropdown.
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How can I save another credit/debit card in my account?Log in to your account, click on "My Information" tab and then "Add a new card" under "Payment Method."
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Can I pay through money transfer?No, but we accept all major cards and PayPal. Please check our payment options at the bottom of the page.
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How do I edit my billing address?If your billing address has recently changed, go to My Information page, click Edit, delete the old address and add the new one.
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Do I sign a contract?To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.
- Account Information
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I lost my password. How can I retrieve it?On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.
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How do I change my password?To change your password log in to your account, click on My Information, edit your password and click Save.
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How do I delete my MobileSIM account and my information from your database?For security reasons, the request to delete your account can only be submitted from your online account.
Results of Account Deletion
Please note that by deleting your account, the following will happen:- Your personal and account information will be deleted from our system.
- Any remaining balances will be immediately forfeited & are non-refundable.
- You will no longer receive any notification from our website.
- Your account will be permanently deleted and cannot be recovered.
Check Before You Delete
For account deletion to proceed, first make sure you:- cancel any active subscriptions in your account and
- don't have any pending orders
Delete Your Account Steps
Here are the steps to follow to delete your account:- Go to the My Information tab in your online account
- Scroll down to "Account Control" under the "Account Details" section.
- Click on the "Request" button next to "Delete your account".
- Follow the on-screen steps and finish the process.
Our website and service are CCPA & GDPR compliant.
Thank you for your time with us and remember you can open a new account with us whenever you wish. - Offers & Promotions
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How can I find out about offers and promotions?You will receive updates about promotions and coupons by email, if you are subscribed to our Newsletter.
- Company Background
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Where is your business located?Our business is registered in Atlanta, GA, USA and we have offices in USA, South America and Europe.
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What is your mailing address?Our mailing address is available on our Support page. Please find it there.
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How long have you been in business?Our company was launched in 2002. Since then we have been offering our services to hundreds of thousands of customers worldwide.
- Frequently asked questions
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What is a Travel eSIM?A Travel eSIM is a data-only pack that gives you a set amount of data to use within a specific time frame. It’s designed for easy use on your eSIM compatible device. Please note that, for the moment, Travel eSIMs don't come with a phone number and don't support voice calls or SMS.
The best part? If you’re running low on data, you can easily top up your Travel eSIM to stay connected. -
How can I install the Travel eSIM on my iOS device?It is recommended that you install your Travel eSIM by tapping the "Install on this device" button on the installation screen. If the button is disabled, it means that your device does not support automatic installation, and you will need to manually install the eSIM.
To manually install the Travel eSIM, you have two options:
1. Install using a QR Code (scan the QR code with your device):
- Open your phone's camera and scan the QR code.
- Add a custom label for your new eSIM plan, for example, "Country Name - Data."
- Follow the on-screen instructions to complete the eSIM installation process.
- Once the eSIM is successfully installed, select it as your default line for Cellular Data.
- Do not enable "Allow Cellular Data Switching" to prevent charges on your other line.
2. Manually enter the device settings (without a QR code):
- Go to Settings → Cellular/Mobile Data → Add eSIM or Set Up Cellular/Mobile Service.
- Select "Enter Details Manually" to enable the option for using a QR Code.
- Enter the SM-DP+ Address and Activation Code displayed on your Dashboard in your account, then proceed with Steps 2-5 from the QR Code installation above.
Don’t forget to update your mobile data settings:
- Go to Cellular/Mobile Data, then select your Travel eSIM → enable the Turn On This Line toggle.
- Go back to Mobile Data and select your new Travel eSIM data plan.
- Tap Network Selection, disable the Automatic toggle, and select the supported network if your eSIM has connected to the wrong network.
- Enable the Data Roaming toggle for your new eSIM plan.
Troubleshooting Data Issues
If you're experiencing any issues with your data, check your APN and Roaming settings to ensure they are correct:
Under your new eSIM, go to Mobile Data Network, find APN, and enter the APN displayed on your installation screen. Leave all other fields blank. -
How can I install the Travel eSIM on my Android device?It is recommended that you install your Travel eSIM by tapping the "Install on this device" button on the installation screen. If the button is disabled, it means that your device does not support the automatic installation, and you will need to manually install the eSIM.
To manually install the Travel eSIM, you have two options:
1. Install using a QR Code (scan the QR code with your device):
- Go to Settings → Network & internet, then tap the (+) next to the SIMs/Mobile network section.
- Tap Download a SIM instead?, then tap Next.
- Tap Use a different network if you need to confirm your network.
- Scan the QR code available in your online account, then tap Download/Activate.
- Tap Settings/Done when you see the Download Finished screen.
2. Manually enter the device settings (without a QR code):
- Follow Steps 1-3 from above. At Step 4, tap Need help?, then tap Enter it manually.
- Enter your SM-DP+ Address and Activation Code available in your online account, then tap Continue, followed by Download/Activate.
Updating Your Mobile Data Settings
Don’t forget to update your mobile data settings:
- Go to SIMs, then select your Travel eSIM. Enable the Use SIM toggle, then tap Yes.
- Enable the Mobile data toggle.
- Enable the Roaming toggle, then tap OK.
Troubleshooting Data Issues
If you're experiencing any issues with your data, check your APN and Roaming settings to ensure they are correct:
- Tap Access Point Names, then tap (+) to enter the APN available in your installation screen.
- Tap the three dots in the top right corner of the screen, then tap Save. -
How do I change my APN settings?The 'Access Point Name' (APN) on your device may need customization to enable data access with specific Travel eSIMs. If your eSIM requires APN settings, you can locate the necessary details on the eSIM installation page.
For iOS, go to Cellular/Mobile Data, then select your Travel eSIM → Mobile Data Network → find "APN" and use the APN displayed in your online account.
For Android, go to “Mobile Network” (or search for "Access Point"), tap "Access Point Names", then tap “(+) → Enter the APN available and use the APN displayed in your online account. -
When does my eSIM data package expire?Your Travel eSIM data package expires based on how long it's valid or when you use up all the data, whichever comes first.
The validity period starts as soon as your eSIM is activated. This usually happens when you connect to a network at your destination, but some eSIMs may activate as soon as they’re installed. You can find each eSIM’s activation policy under the 'More details' section.
If you’re running low on data, don’t worry—you can always top up your Travel eSIM to stay connected. -
Can I top up my eSIM?Yes, you can top up your Travel eSIM if it’s rechargeable. For new Travel eSIMs, you can check if the eSIM is rechargeable under the 'More Details' tab on the purchase page. For existing Travel eSIMs, simply check the top-up option in My Account. If no top-up options are available, it means the eSIM isn’t rechargeable, or there may have been a change with the network carrier. In that case, you’ll need to purchase a new eSIM.
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Can I reuse the same Travel eSIM?Yes, if you plan to use the same Travel eSIM again, there's no need to delete it — just keep it installed and turn it OFF under Cellular Data Plans when you're not using it.
You can top up your Travel eSIM, if it's rechargeable. This info is available in your online account: My Account - Travel eSIM section, or for new Travel eSIMs, under the "More Details" tab on the purchase page.
Please note that your eSIM and data packages can only be used in the supported countries. -
Can I reinstall an eSIM?Travel eSIMs generally can’t be reinstalled once removed. To avoid any issues, we recommend keeping any eSIMs you still plan to use.
If you remove an eSIM from your device, you might have trouble downloading it again. In that case, you would need to buy and activate a new eSIM to connect to mobile networks at your destination.
Instead of removing your Travel eSIM, consider temporarily disabling it when not in use. Just remember, the validity period continues to run even if your eSIM is disabled.
If you’re running low on data, you can easily top up your existing eSIM to stay connected, so there’s no need to remove it. -
I’m receiving the ‘Cellular Plans From This Carrier Cannot be Added’ error message. What now?This error may be displayed if you attempt to install an eSIM on a device that is locked to a specific network.
To determine if your device is locked, please follow these instructions:
1. Go to Settings > General > About.
2. Look for the option labeled "Carrier Lock".
3. If you see the message "No SIM restrictions", your device is not locked. If you do not see this message, please reach out to your carrier to request unlocking your device.
If your device has recently been unlocked, your carrier might have temporarily disabled eSIM support as a security measure.
Please get in touch with your mobile carrier to unlock your device or bypass the security settings. -
I’m receiving the ‘Unable to Complete Cellular Plan Change’ error message. What now?The "Unable to Complete Cellular Plan Change" error message is related to an installation failure which can be caused by different factors:
1. Too many eSIMs are installed on the device. eSIM compatible devices allow you to install multiple eSIMs, but depending on the device model, the number of eSIMs you can have active simultaneously may vary.
2. Cellular/Mobile data is disabled in the device’s settings
3. Trying to install an eSIM that was already installed: most eSIMs can only be installed once.
4. Poor connection when trying to install the eSIM. This commonly happens when using the ship’s Wi-Fi or public Wi-Fi.
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