Effective April 5th, 2022, MobileSIM is a service of Miron Enterprises, LLC ("Miron"), one of the largest ethnic telecommunication providers in the world based in Atlanta, Georgia.

The entity you are contracting with is: SC Net Conect, SRL., Soseaua Alba Iulia, 40, 3rd floor, Sibiu, if you reside in the European Union; Miron Enterprises, LLC, 4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA 30338, if you reside in any other country.

By visiting and shopping at MobileSIM you accept these Terms and Conditions.
 
The use of this website is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this website. DO NOT USE THIS WEBSITE OR ANY MobileSIM PRODUCT OR SERVICES if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on this website.

It is a federal AND state offense to purchase any product or service by fraudulent means. Products and/or services purchased on this website shall not be used for any unlawful purpose. By using our website, you represent that you are at least 13 years old. Persons who are at least 13 years of age but under the age of 18 may only use our Websites with legal parental or guardian consent. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Condition; otherwise, please exit the Website.

By using MobileSIM's services the user accepts the rates, terms and conditions identified on this website. MobileSIM may change or modify the Terms from time to time without notice other than posting amended Terms on this Website. MobileSIM reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that MobileSIM shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Whenever you provide us information on our Website, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that it is, untrue, inaccurate, not current or incomplete, MobileSIM may without notice suspend or terminate your access to our Website and refuse any and all current or future use of our Website (or any portion thereof). Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore we recommend you use a different password from the email account as an additional security measure. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You should make every effort to safeguard your account data. MobileSIM is not responsible for lost or stolen account data or unauthorized use. You agree to immediately notify MobileSIM of any unauthorized use of your password or account or any other breach of security.

Credit/debit card fraud is a criminal offense. At MobileSIM we use automated and manual systems to confirm proper credit card authorization, including having MobileSIM representatives call persons who have signed up for MobileSIM services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on MobileSIM websites or in using or accessing MobileSIM services.

MobileSIM is the sole owner of the information collected on this website. We will not sell, share, or rent this information to a third party for marketing or any other purposes. We collect, retain, and use only the information that is necessary for you to administrate your MobileSIM account to enforce our rights under these Terms and Conditions, or as otherwise required by applicable law. Therefore, it is required for you to provide certain information upon using portions of our websites. Such information includes your name (either your name, company, or organizations name), address, phone number, email address, and other information gathered through the applicable process.

MobileSIM does not store credit/debit card information. MobileSIM websites communicate over Secure Socket Layer protocol to ensure protection of your personal data. MobileSIM however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this website, nor shall MobileSIM be obligated to make refunds or to provide any compensation where such fraudulent use occurs. MobileSIM will actively cooperate with law enforcement authorities in prosecuting anyone who uses this website or products/services sold over this website for unlawful use. MobileSIM is not responsible if the card holder's issuing bank does not authorize online transactions.

MobileSIM is committed to customer satisfaction and offers 100% money back guarantee. MobileSIM will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by MobileSIM within 60 days of the purchase date of the affected product.. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.

By calling our Customer Service you agree that the call may be recorded for quality assurance or training purposes. The recordings may also be used in the remote event of fraud investigation. However, we do not sell, share or rent any of the audio recordings made during our order verification process or during standard customer queries; except that we may share such recordings with law enforcement as required by applicable law or legal process.

MobileSIM MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE.

MobileSIM may discontinue, change, or suspend any aspect of the website or any product or service offered by MobileSIM at any time. MobileSIM may change, discontinue or suspend the availability of any database, content, feature, or product of the website. MobileSIM may impose limits on features, including services, use or restrict your access to parts or to the entire website without notice or liability.

In no event shall MobileSIM, its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the websites or the content, materials, software, information or transactions provided on or through the websites, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the websites or the content, materials, software, information, products, or services on or available through the websites, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our website; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our website; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labor or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our website, even if MobileSIM or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or website-related services is to stop using the website and/or those services.

Dispute arising from purchase on this website or relating to this agreement, if not settled by the parties in good faith, may at their discretion, be submitted for arbitration to American Arbitration Association (AAA) at their offices in Georgia. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Georgia, and jurisdiction shall reside with Federal and State Court in Georgia. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.

You agree not to file a credit card or debit card chargeback with regards to any purchase made on the website but instead try to resolve the issue with the service provider - MobileSIM. If you do not remember making the purchase - call the number on your statement next to the charge.
In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit/debit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit/debit card processor or our banks and the reasonable value of the time of our employees spent on the matter, as determined in our discretion in good faith.
In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation. We use several credit reporting agencies from Australia, United States, New Zealand, United Kingdom and several countries in Europe. In the event of a chargeback or in the event any payment is declined or not timely made, we reserve the right to suspend the affected services until payment in full is made.

BY ACCEPTING THESE TERMS AND CONDITIONS, YOU ARE AGREEING TO RESOLVE ANY DISPUTE WITH US AS SPECIFIED BELOW THROUGH BINDING ARBITRATION AND TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION SUIT. IN THE EVENT OF ANY AND ALL CLAIMS OR DISPUTES OF ANY NATURE, INCLUDING TORT, CONTRACT OR STATUTORY CLAIMS, IN ANY WAY RELATED TO OR CONCERNING THE TERMS AND CONDITIONS, YOUR USE OF THE WEBSITE, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES (COLLECTIVELY, “DISPUTE”), YOU MUST FIRST GIVE US AN OPPORTUNITY TO RESOLVE THE DISPUTE BY SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM (“NOTICE OF DISPUTE”) TO:

KeepCalling
4780 Ashford Dunwoody Rd Ste A236
Atlanta, GA 30338

The Notice of Dispute must contain enough information for us to identify your account and attempt to resolve your claim, including (a) the name of the KeepCalling account holder; (b) billing account number; (c) the mobile telephone number at issue; (d) a written description of the problem, relevant documents and supporting information; and (e) a good faith calculation of the damages you claim to have suffered and a statement of the specific relief you are seeking.

IF WE ARE UNABLE TO RESOLVE THE DISPUTE WITHIN A REASONABLE TIME (NOT TO EXCEED THIRTY (30) DAYS), THEN THE DISPUTE SHALL BE RESOLVED BY MANDATORY AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES THEN IN EFFECT. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED IN ANY COURT IN DEKALB COUNTY, GEORGIA HAVING JURISDICTION THEREOF.

The AAA rules are available at www.adr.org. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules.
CLASS AND MASS ACTION WAIVER. YOU HEREBY WAIVE WITH RESPECT TO ANY DISPUTE: (I) THE RIGHT TO PARTICIPATE IN A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT, EITHER AS A CLASS REPRESENTATIVE OR CLASS MEMBER; AND (II) THE RIGHT TO JOIN OR CONSOLIDATE CLAIMS WITH CLAIMS OF ANY OTHER PERSON.
JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND KeepCalling AGREE TO WAIVE THE RIGHT TO A JURY TRIAL.
GOVERNING LAW. ANY DISPUTE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, EXCLUDING ITS PRINCIPLES GOVERNING CHOICE OF LAW.
MANDATORY FORUM SELECTION. ANY ACTION CONCERNING A DISPUTE SHALL BE BROUGHT IN THE COURTS LOCATED IN DEKALB COUNTY, GEORGIA. YOU AND KeepCalling CONSENT TO THE JURISDICTION OF THOSE COURTS AND WAIVE ANY OBJECTION AS TO PERSONAL JURISDICTION OR AS TO THE LAYING OF VENUE IN SUCH COURTS DUE TO INCONVENIENT FORUM OR ANY OTHER BASIS OR ANY RIGHT TO SEEK TO TRANSFER OR CHANGE VENUE OF ANY SUCH ACTION TO ANOTHER COURT.
Prevailing-Party Attorneys’ Fees, Costs and Expenses. In connection with the resolution of a Dispute, the prevailing party shall be entitled to recover reasonable attorneys’ fees, costs and expenses from the losing party, including fees, costs and expenses incurred in arbitration proceedings and proceedings concerning the arbitration award, and all appeals.

These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.

When using MobileSIM, you also agree to comply with our usage policy. Therefore, here are some specific things that we don’t want you to use MobileSIM for, including, but not limited to:

• Illegal, abusive, threatening or fraudulent purposes;
• Using the service for actions which may be interpreted as harassing, defamatory, slanderous, deceptive, indecent, pornographic, libelous, invasive of another's privacy, or racially, ethnically or otherwise offensive, hateful or abusive, death threats, terrorist threats and any other uses related to terrorism;
• Providing altered, deceptive, or false information about the identity of the sender or the origin of a message or phone call;
• Sending mass unsolicited messages, or other types of abusive, unsolicited, or other mass automated communications, including, but not limited to: viruses, worms, Trojan horses, rootkits, password crackers, adware, or any other computer programs that may damage, interfere with, secretly intercept or seize any system, program, data, or personal information;
• Attempting or helping other people in any of the activities mentioned above.

We reserve the right to update the list of things we don’t want you to use MobileSIM for, to add new types of use we consider unacceptable. We also reserve the right to act immediately and without notice to restrict, suspend, or terminate your use of the service in case you have disregarded the rules above.

WE RESERVE THE RIGHT TO ISSUE A WARNING OR TO SUSPEND OR EVEN TERMINATE YOUR SERVICE AND ACCESS TO OUR WEBSITE OR APP IF WE DETERMINE YOU HAVE VIOLATED ANY OF THE TERMS OF SERVICE LISTED ON THIS PAGE, ANY OF THE RULES OR POLICIES IMPLIED BY THE USE OF OUR SITE, OR FOR ANY OTHER REASON.

No refunds will be provided if the service is terminated for violating the "Unacceptable use of service" policy.

Device Compatibility
The customer is responsible for verifying that their device is compatible with eSIM technology and unlocked for network usage. Device compatibility may vary depending on the carrier and country of origin, so the customer should refer to the list of eSIM compatible devices provided on the website. Please note that the list may not be exhaustive.

Start, duration, and termination of the contract
The service contract for Travel eSIM and top-up packages begins when the customer places an order on the website. Activation of the eSIM and adherence to the Activation Policy are the customer's responsibility. The contract will be terminated if the customer lacks an active data package or deletes the eSIM from the device.

• Any data packages which are not activated within thirty (30) days of purchase shall expire without any refund.
• Any eSIM which is not used within twelve (12) months of allocation may be canceled and you may be required to place a new order and install a new eSIM, if no other expiration period is specified.
• Travel eSIMs for the US remain active for 60 days after the data pack has expired. If there is no order or usage during that 60-day period, the Travel eSIM will expire.

eSIM Delivery
After completing the purchase, the customer will be sent a confirmation email. The order status page and the confirmation email will provide all the necessary information for installing the eSIM.

Customization
Once purchased, all Travel eSIM data packages are provided as-is in their original form and cannot be further modified or customized based on individual requests.

Liability and warranty
MobileSIM.com holds no responsibility for any negative consequences that may arise from the unavailability or intermittent availability of the provided service for Travel eSIM and top-up packages and does not offer any assurance of continuous network service availability.

Refund, cancellations, modification policy

• If the Travel eSIM cannot be installed and used due to a technical problem originating from MobileSIM.com, the customer has the right to request a refund or a change.
• Refund requests must be submitted within thirty (30) days from the date of purchase, provided that extensive troubleshooting has been conducted and activation is no longer possible.
• It is crucial for the customer to cooperate promptly in resolving the issue; otherwise, the refund may not be granted.
• Each data package has its own validity period, and no refunds will be provided for any remaining data when the validity period expires.
• No refunds or compensation will be issued for charges incurred from alternate phones, alternate SIM cards, hotel phones, or any other charges not directly related to the customer's Travel eSIM product.
• In cases of fraudulent purchases, MobileSIM.com reserves the right to refuse any refund if there is evidence of abuse, violation of terms and conditions, or any fraudulent activities associated with using Travel eSIM products and services.
• Once the eSIM is installed by the customer, it will be considered as used, and no refunds will be provided for accidental purchases.

MobileSIM.com does not monitor access to age restricted services. If any user of the Services is under the relevant age permitted to access certain services, it is the responsibility of the parent to ensure that relevant protocols are installed on relevant devices to prevent access.

Accessibility Records
MobileSIM keeps records of any interaction established between the company and any impaired individual who contacted the company’s customer support team through any of the following methods: chat, email, phone, or postal mail. Records are registered and saved for an undefined period of time; they are confidential and will be used only to determine statistics, general trends, or recurrent requests of the customers. Records can also be used to analyze, improve & develop features or options to further meet customers needs in regards to service accessibility and usability.

Accessibility features
As a website owner, MobileSIM is responsible to adjust its features and services so that its website content is compatible with the majority of the browsers available on the market. Moreover, MobileSIM.com can be used with any of the rendering devices used by visually impaired individuals. The content is not encrypted and can be accessed by audio rendering programs.

Any visually impaired individual can use his/her regular phone or special device to make use of our Service & applications, to the extent to which he/she is able to use his/her device and dial regular numbers such as: access numbers, PIN numbers, or numbers saved in their phone’s Contacts list.

We’re committed to offering accessibility support to our Customers with vision, hearing, mobility, and speech limitations. Therefore, any question regarding the use or accessibility of our Services can be solved over the phone or email. Our Customer support team is prepared and able to accept calls that use audio rendering devices or any other special devices used by people with disabilities. Still, the Services offered by MobileSIM can be purchased solely online through the paying platforms available on MobileSIM.com.

More Resources
Mobile Speak and Mobile Magnifier are useful innovative applications designed for people with low vision. Both applications, such as many others available on the market can be used when accessing our website from a smartphone. Mobile Speak and Mobile Magnifier are third-party applications and require a separate license from the developer. MobileSIM is not responsible for the performance of third-party applications or services.

Contacting the Website
If you have any questions about this website, you may contact us at:

Address

Email